Return & Refund Policy

Last updated: June 2026

At EuroBreeze, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return your product in accordance with the terms below.

1. Right of Withdrawal

In accordance with applicable consumer protection laws, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal without providing any reason.

To exercise this right, please contact us at:

Email: info@eurobreeze.com

2. Return Conditions

To be eligible for a return:

• The product must be returned within 14 days after notifying us of your withdrawal.
• The product must be returned in a condition suitable for resale.
• All accessories, manuals, and original components should be included whenever possible.
• The product must not show signs of misuse, abuse, or excessive handling beyond what is necessary to determine its nature, characteristics, and functioning.

3. Defective or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may ask you to provide photographs or additional information to assess the issue.

Depending on the circumstances, we may offer:

• A replacement product;
• A repair;
• A partial refund;
• A full refund.

4. Return Procedure

To request a return, please contact us at:

Email: info@eurobreeze.com

Please include:

• Your order number;
• Your full name;
• The reason for the return;
• Photos if the product is damaged or defective.

Once your request has been reviewed and approved, we will provide you with detailed return instructions.

5. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be issued using the same payment method used for the original purchase.

Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

6. Return Shipping Costs

• If the product is defective, damaged, or incorrect, EuroBreeze may cover the return shipping costs.
• If you exercise your right of withdrawal or return a product because you have changed your mind, you are solely responsible for all return shipping costs. Returns must be sent to our designated return center located in China. International return shipping costs may vary depending on the shipping carrier.

Original shipping charges are non-refundable unless otherwise required by applicable law.

7. Non-Returnable Products

Returns may be refused in the following cases:

• The product has been damaged due to misuse or improper handling;
• The product has been altered or modified after delivery;
• The product is returned incomplete or without essential components.

8. Return Address

Please do not return any product without first contacting our customer service team and receiving return authorization.

Room No. 202, Block C
Xiyuan 8th Road No. 11
Hangzhou, Zhejiang
China

Email:info@eurobreeze.com

Customer Support: Monday to Friday, 9:00 AM–5:00 PM .

9. Disputes and Chargebacks

If you experience any issue with your order, we kindly ask that you contact our customer service team before opening a dispute or chargeback with your bank, PayPal, or payment provider.

We are committed to resolving any issue fairly and as quickly as possible.

10. Legal Rights

Nothing in this Return & Refund Policy limits or excludes any statutory rights you may have under applicable consumer protection laws.