Shipping policy
Shipping and Delivery Policy
Last updated: June 2026
At EuroBreeze, we are committed to processing and shipping your orders as quickly as possible to provide you with a pleasant shopping experience.
1. Delivery Areas
We currently deliver to most countries in Europe.
If your country does not appear during checkout, it means we are not yet able to deliver there.
2. Order Processing
Orders are generally prepared and shipped within 48 business hours after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
During high demand periods or exceptional events, processing times may be slightly extended.
3. Delivery Times
Estimated delivery times are generally between 10 and 15 business days depending on the destination.
During busy periods, special promotions, or due to logistical constraints beyond our control, delivery times may exceptionally reach 25 business days.
These times are indicative and may vary depending on:
- The delivery country;
- The carrier;
- Weather conditions;
- Possible customs formalities;
- High traffic periods.
4. Shipping Costs
Shipping costs are indicated at checkout before payment confirmation.
Occasional free shipping promotions may be offered.
5. Order Tracking
When a tracking number is available, it is sent to the customer by email after the order has been shipped.
Tracking updates may take several days to appear from the carrier.
6. Delivery Address
The customer is responsible for the accuracy of the information provided when placing the order.
EuroBreeze cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete address.
7. Lost or Delayed Packages
If your package appears delayed or lost, please contact us at:
We will carry out the necessary checks with the carrier to find a suitable solution.
8. Damaged Packages
If your package arrives damaged, we recommend:
- Taking photos of the package and the product;
- Contacting us as soon as possible;
- Keeping the original packaging if possible.
Each case will be reviewed individually to propose an appropriate solution.
9. Customs and Taxes
For international orders, customs duties, taxes, or administrative fees may be applied by local authorities.
These potential fees are the responsibility of the customer unless otherwise stated on the site.
10. Returns
Conditions regarding returns and refunds are detailed in our Return and Refund Policy available on the website.
11. Contact
For any questions regarding delivery or orders, you can contact our customer service:
Email: info@eurobreeze.com
Customer Service:
Monday to Friday, from 9:00 AM to 5:00 PM (French time)